Shipping policy

We ship across India through reputed courier partners. This page sets out our dispatch times, delivery estimates, charges and what happens when something goes wrong in transit. It forms part of our terms of service.

Dispatch times

Orders confirmed before 2:00 pm IST on a working day are packed and handed to the courier the same day. Orders placed after that, or on a Sunday or public holiday, are dispatched on the next working day.

Working days are Monday to Saturday, excluding public holidays in Gujarat where our warehouse is located. During festive sales and new launches, dispatch can take an extra 24 to 48 hours; if that applies to your order we will tell you on WhatsApp rather than let you wonder.

Every order is prepaid, so nothing waits on a payment check before it is packed.

Delivery estimates

Estimates below are counted from dispatch, not from the moment you place the order. They are estimates, not guarantees — courier networks are affected by weather, local restrictions and seasonal volume. Generally, couriers reach by 5-7 working days.

Shipping charges

• Free shipping on all prepaid orders of ₹300 and above. The threshold is applied to your order subtotal after any discount and before taxes and fees.
• Orders below ₹300 carry a flat shipping charge of ₹60, shown at checkout before you pay.
• All orders are prepaid. We do not offer cash on delivery, so there is no handling fee to add.

Tracking your parcel

As soon as your parcel is picked up, we send a tracking link on WhatsApp and email, and we message you again at each status change — in transit, out for delivery and delivered. You can also check any time on our track order page using the phone number you ordered with.

Tracking usually begins updating within 24 hours of dispatch. If it has not moved for three working days, message us and we will raise it with the courier rather than ask you to.

Delivery attempts and failed deliveries

Couriers make up to three attempts. Please keep the phone number on your order reachable — most failed deliveries are the result of an unanswered call rather than a missing address.

After three failed attempts, or if the parcel is refused, the shipment returns to us. We refund the order in full less the outbound shipping cost we actually paid.

Serviceable areas

We deliver across India, to every pin code our courier partners cover. Enter your pin code at checkout to confirm serviceability. We do not currently ship internationally.

Packaging

Pouches are sealed and packed into a corrugated carton with paper tape, padded so nothing shifts in transit — powders travel well as long as they stay dry and sealed. Our outer packaging is plain and unbranded on request — mention it in the order notes if you would prefer that.

Damaged, lost or missing parcels

If your parcel arrives damaged or a product is missing, message us on WhatsApp within 24 hours of delivery with your order details, photographs of the outer box, the shipping label and the contents, and an unboxing video recorded from before you opened the parcel in one continuous take. Our team reviews it and comes back with a suitable resolution, and you will not be asked to ship anything back. The full requirements are in our Return & Refund policy.

If tracking shows a parcel as delivered but you have not received it, tell us within 24 hours. We raise a formal enquiry with the courier, which typically takes 5 - 7 working days to resolve, and we keep you updated through it.

For anything else about returns, see our Return & Refund policy. To reach a person, use our contact page or write to care@aarishya.com.